Display assembly work
Panel replacement, cable routing and hinge correction, finished with a full display check before the machine is packed for return.
SERVICE MODULE · 04ACCOUNT TYPE · BUSINESSCOVERAGE · NATIONALTURNAROUND · 2–4 BUSINESS DAYS
Depot service for teams
When a fault needs bench equipment, depot service moves company laptops to our Phoenix workshop under your written authorisation. We repair, test and return them with documented asset records and a consolidated manifest.
We provide services exclusively to businesses and organizations. We do not offer consumer or personal-device support. Minimum engagement: organizations with 5 or more managed laptops.
Some repairs belong on a proper bench. Fine board work, display assembly changes and liquid-damage treatment all benefit from consistent lighting, magnification and test equipment that cannot travel to an office. Depot service exists for exactly those cases: your organisation ships the affected machines to us as part of your agreement, and we return them ready for work.
Intake you can audit
Every depot job begins with an authorisation that ties each machine to your organisation, a named contact and a cost expectation. As devices arrive they are logged, photographed in their received condition and matched to an asset record. This chain of custody means nothing is ambiguous later: you can see when a machine arrived, what state it was in and what happened to it on our bench.
On the bench
Board-level repair
Under magnification we trace power faults, replace damaged components and validate the repair with repeat load passes.
Power and charging repair
Charge circuits, batteries and connectors are assessed together, so a fault is corrected at its source rather than patched.
Liquid damage recovery
Staged cleaning and corrosion treatment with an honest recovery verdict supplied before any optional spend.
Returns that reconcile
Repaired machines are consolidated into a single return shipment wherever timing allows, accompanied by a manifest that lists each device, its fault, the action taken and its test outcome. That manifest lets your team reconcile stock in minutes rather than chasing individual parcels. Where a machine cannot be economically restored, we document the reasoning and return it in the received condition, so you can make a replacement decision with full information.
Packing and logistics
We publish packing guidance for your team, and protective transit materials can be included in the arrangement. Shipments are tracked in both directions, and your account manager keeps an eye on the pipeline so nothing sits waiting. For organisations with many sites, depot service is often combined with on-site visits: light preventive work happens locally, while heavier repairs travel to the bench.
When depot service is the right choice
If your sites are far from a competent workshop, if your team is small, or if you value the consistency of a single controlled bench, depot service gives you dependable outcomes without maintaining internal repair capability. It is a natural fit for agencies, remote teams and companies whose offices are not near a major service centre.
- Written authorisation and logged intake for every device
- Photographed received condition and chain of custody
- Bench repair with repeat load testing
- Consolidated return manifest for quick reconciliation
