Terms of service
These terms govern the hardware repair and maintenance services provided by Laptop Business Repair LLC to business customers. They apply to every accepted work authorisation unless a signed agreement states otherwise.
Business-only eligibility
Our services are available exclusively to businesses and organisations. By requesting work you confirm that you are acting for an organisation and not as a consumer, and that the devices submitted are company-owned or organisation-managed. Minimum engagement is organisations with five or more managed laptops. We do not provide consumer or personal-device support, and we may decline work that falls outside our business scope.
No consumer rights
Because our services are supplied to businesses in the course of trade, consumer protection legislation does not apply. Nothing in these terms is intended to confer consumer rights, and where a statutory provision would only apply to consumers it does not apply to our business relationships.
Authorisation and scope
Work proceeds only against a purchase order, service agreement or written authorisation from the customer. Where diagnosis reveals a different or larger fault than reported, we notify the customer's nominated contact and seek authorisation before incurring additional charges. Quotes are valid for the period stated and may be revised if the scope changes.
Customer responsibilities
The customer is responsible for retaining backups before devices leave its premises, for ensuring it is entitled to authorise repair of each device, and for complying with any internal data-handling requirements. The customer should secure or remove sensitive data before submission. We recommend that data is backed up independently as standard practice.
Charges and payment
Charges are set out in the applicable quote or agreement and invoiced on agreed net terms. Invoices reference the authorisation that covered the work. Late payment may result in suspension of further work and recovery costs where permitted by law.
Rework
Under our refund policy, a repair that fails within fourteen days of return for the same fault is addressed at no additional charge, and qualifying business accounts may receive service credits where a published service level is missed.
Limitation of liability
To the maximum extent permitted by law, our liability arising from the services is limited to the amount paid for the specific job giving rise to the claim. We are not liable for indirect, incidental or consequential losses, including lost profits, lost data or business interruption, however arising. Nothing in these terms excludes liability that cannot lawfully be excluded.
Governing law and dispute resolution
These terms are governed by the laws of the State of Arizona, United States, without regard to conflict-of-law rules. Any dispute arising from the services or these terms is resolved by binding arbitration, and both parties waive any right to have a dispute decided by a jury and any right to participate in a class or representative action. Before commencing arbitration, the parties agree to attempt good-faith resolution through their nominated contacts. The seat of arbitration is Phoenix, Arizona.
Miscellaneous
If any provision is found unenforceable, the remainder continues in effect. These terms, together with any signed agreement, are the entire understanding between the parties. Contact [email protected] for contract enquiries or write to Laptop Business Repair LLC, 3130 W Clarendon Avenue, Suite 120, Phoenix, AZ 85017.