Privacy policy
This policy explains how Laptop Business Repair LLC handles personal information in the course of providing hardware repair and maintenance services to organisations.
We are a business-to-business service provider. The information we hold is primarily business contact and transaction data rather than consumer data, and we manage it accordingly. This policy describes what we collect, why, how long we keep it and the rights available to individuals whose information we hold.
Information we collect
We collect business contact details such as name, work email address, business telephone number, employer and role; service data such as job references, device asset records and correspondence about repairs; and billing data such as purchase order references and invoice records. We also collect limited technical information when you use this website, as described in our cookie policy.
How we use information
We use business contact information to respond to enquiries, prepare quotes, deliver services, coordinate scheduling and issue invoices. We keep records of repair work so that asset history, service levels and billing can be verified. We may contact business contacts about service matters and, where permitted, about relevant updates to our offerings.
Legal bases
Where the General Data Protection Regulation applies to business contacts outside the United States, we rely on legitimate interests for managing business relationships, contract performance for delivering agreed services, and legal obligation for records we must retain. Where consent is the basis, it can be withdrawn at any time.
Your rights under the CCPA/CPRA
California residents have the right to know what personal information we collect, use and disclose; the right to request deletion of personal information, subject to legal exceptions; the right to request correction of inaccurate personal information; the right to opt out of the sale or sharing of personal information; and the right to limit the use of sensitive personal information. We do not discriminate against individuals who exercise these rights.
We do not sell or share your personal information. We do not sell personal information, and we do not share it for cross-context behavioural advertising. Because we do not engage in those activities, there is nothing to opt out of, but a formal notice and request mechanism is available on our do not sell or share page for completeness.
Disclosure
We disclose information only to service providers who help us operate, such as shipping partners and payment processors, and only as needed for the service. We may disclose information where required by law or to protect legal rights. We do not disclose personal information to advertisers or data brokers.
Retention
We retain business contact and transaction records for as long as the relationship is active and for a reasonable period afterwards to meet accounting, tax, warranty and legal obligations. When information is no longer needed, we delete or anonymise it. Website consent choices are stored locally in your browser and are not transmitted to us.
Security and international transfers
We apply administrative and technical measures appropriate to the sensitivity of the information we hold. Where information relating to international business contacts is transferred to the United States, we take steps to ensure appropriate protection consistent with applicable law.
Contact
To exercise a privacy right or ask a question, contact [email protected], write to Laptop Business Repair LLC, 3130 W Clarendon Avenue, Suite 120, Phoenix, AZ 85017, or telephone +1 (602) 555-0173. We will verify business requests and respond within the timeframe required by law.